David King said: Jeannine -it was a pleasure working with you again!! We totally trust you and appreciate your professionalism and honesty!! We will also trust Mortgage Express as long as your there !!!! Thanks again / stay safe and healthy- Chris and Dave
Mark Powers said: It was an absolute treat to have Jeannine in our corner as we jumped through all of the necessary house-buying hoops. She was consistently fast to respond, always open to questions and really helped make this a reality for us. Highly recommended to any who are diving into this process!
Angie Ferrer said: Jeannine is super responsive and extremely knowledgeable. We never had to wonder where we were in the process or what was coming next. She promptly answered all of our questions, and she made the process super easy. Plus, she got us a fabulous rate! I highly recommend Jeannine whenever I get the chance.
Cat Christ said: Jeannine was such a delight to work with in a process that can be really scary and overwhelming. Jeannine just walked me through the process of buying my first home and I couldn't recommend her more highly. She was always super quick to respond and answered all of my questions with kindness and compassion and helped me to collect all of the needed paperwork on time. I will wholeheartedly recommend Jeannine to everyone!
Katie Veeninga said: Jeannine - Thank you so much for holding my hand and making it feel easy to buy my FIRST house...over the holidays!! I can’t wait to move in! I highly recommend Jeannine to anyone including and especially first time home buyers or anyone that feels like they may want a little extra support!
Darrin Tyacke said: It’s my pleasure to recommend Jeannine for any of your mortgage or refinance needs. I’ve worked with her on two homes and related projects and couldn’t be happier with the level of service, professionalism, execution and caring disposition! She’s on top of every detail from her office and keeps an eye out from everything else coming at you in the mountain of paperwork that goes along with closings. Although I’m not a Lakers fan (Go Blazers!)… this quote from Kobe applies to her for sure… “Great things come from hard work and perseverance. No excuses.” Thank you, Jeannine, for all you do!
Ray Baker said: I recently closed on my new home purchase, and normally I don’t go out of my way to write reviews, but I couldn’t let this person go unnoticed. The process of buying a house was completely foreign to us, and the lender/loan portion is the most complicated part by far. I was constantly phoning and emailing Jeannine night and day asking her to break down what most people would probably consider simple things throughout the entire process, but to me they were complicated. She always answered every question in the simplest of terms and made me feel like she was grateful I had reached out to ask. She made us feel like we were her #1 priority with each and every conversation, which is exactly how anyone would want to feel when you make a purchase this big! Not only that, she constantly fought for us and searched for the best deals she could get for us and succeeded in getting us the terms we wanted at an even better interest rate then we were expecting to get! She was by our side from the first phone call all the way to the final signing when she showed up to be there with us on our big day. She helped make what some consider the most difficult process in life into a pleasurable experience and I can’t say enough great things about her, and I couldn’t possibly recommend her any higher!! Thank you for everything Jeannine!!!
Diane Nozik said: She handled a purchase and then a refi for me while I was out of state. It was smooth, I felt great about the rates and fees plus she handled a huge hiccup (on my part, not hers) amazingly smooth without making me feel bad. I also have a very complicated return so she was able to work with the people she needed to in order to get the information together. All in all, she made the process pleasant!
Nathan Fierman said: Jeannine went well beyond all expectations. On a scale of 1-10, she is an 11! She is always on top of everything, very smart and does everything she says she will and more and knows her job perfectly. I highly recommend her.
Mac Contreras said: You are the best! Thank you so very much!!! Bittersweet feeling getting this all done, super happy about the house but going to greatly miss working with you!
Angela Tomasco said: I was exceptionally pleased with Jeannine and her team during my home purchase experience. They are a dedicated team of professionals who made the process as quick, smooth, and stress free as possible. I would highly recommend Jeannine for any home purchase & refinance needs!
Terrence Paschel said: Thank you, you have been amazing to work with! I will definitely be recommending you to everyone I know, as well as Camille. You have made this experience so easy for us!
Metho Douangchanh said: Good afternoon Jeannine . Your service very good and fast I like your service. Thank you
Ann Templeton said: I enjoyed working with Jeannine as she guided me through the process for the purchase of a condo.
She is polite, competent, and thorough in her field of mortgage processing and in dealing with clients. She was never too busy to answer my questions.....no matter how trivial ! Thank You Jeannine for your support during this process.
George Hardy said: Jeannine. On top of it. Ahead of the game Honest .Trustworthy Dependable Helpful and a delightful person .
Eddy Mydouangchanh said: Jeannine did a great job of getting my wife and I qualified for a mortgage loan. She made the loan process short and easy to understand. I would definitely recommend her to any of my friends and family.
Larry Winkler said: I've worked with Jeannine on refinances twice now and she is always professional and very patient with my dumb questions. I recommend her to anyone that is looking for sound, accurate advice on mortgages.
Don Benthin said: Had a great time working with Jeannine while in the process of purchasing our home. She was very professional and seemed to make the process seem easy. I have purchased many homes over the years and she was one of the best to work with. Thanks Jeannine. I would recommend her to anyone looking to finance a new home.
Peter Christensen said: I have purchased a number of houses in my lifetime (this is number nine!), and this has certainly been the smoothest and most positive house buying and loan processing experience I have ever had.
Paul Trakarn said: Jeannine excels to the top in the industry. Communication is very important to me when working as a team to assist our clients in their real estate goals. She is on top of her follow up and does not let any follow ups go un-answered. I would highly recommend her to any of my friends, family members, and other referral partners because customer service sets you apart in our industry. Rates are all competitive but the service is the distinct difference. Thank you for helping our clients in obtaining their first home. It will most likely not be their last home but I appreciate your hard work and dedication to clients! P.S. She also cares and this is exemplified in her actions by showing up at closing day while clients sign off!
Rosa Ortega said: It is so easy to work with Jeannine Downey she makes the whole process easy and hassle-free.
Dea Macdonald said: Everyone on Jeannine's team was pleasant, patient, knowledgeable, quick to return my calls and ease my concerns. Overall everyone made the transaction as easy as possible for me.
Darrin Tyacke said: My experience with Jeannine (and the entire team) was excellent. From the first meeting as we brainstormed various ideas for an hour, through the back and forth e-communications as things processed, to her making sure I was covered while she was on vacation, and to the end signing... professional, personable and efficient. Just perfect... she's my 'Mortgage Gal' for life now :) Thank you Jeannine!
Dan O'Brien said: Jeannine was amazing. Punctual, always called back, and delightful. Laura and I will tell everyone about her. Everything was very easy and went smoothly!
Reed Miller said: Working with Jeannine was an excellent experience. My Fiance and I were buying our first home and needed all the help we could get. We were purchasing a FSBO, so we did not have a realtor to consult with. Jeannine was very well educated and professional and able to answer all of our questions. We had tons of questions, and she was always VERY prompt in responding to our emails. She made us feel like we were her only client and she was always very proactive through the process. I will definitely go back to her for our next purchase, and I would recommend Jeannine to friends, family, and frankly anybody that asks.
Logan Bledsoe said: Jeanine is the real deal. She made herself available 24/7. She went out of her way to answer every question. She gave us regular updates that were easy to understand. I refer her to anyone looking to get a loan.
Jen Krebsbach said: Jeannine's preapproval process was simple, easy, and extremely quick. She was seemingly always available to answer questions and run numbers for me with response times that put me to shame. Jeannine's broker services were absolutely seamless from start to finish.
AJ Barnett said: Jeannine did a terrific job, held my hand from day one till closing, and followed up afterward. She kept things moving and kept me informed, and what more can you ask for?
Ross and Robin Puderbaugh said: Jeannine was wonderful to work with. We were amazed at how efficient and right on top of everything step by step. A great experience, loved the ability to have a plan B and C. Thank you for making this as seamless as possible.
Camille Bernal said: Jeannine is a fantastic communicator who knows her trade well. All questions were answered, and the process was smooth. Not only do I refer Jeannine to my real estate clients, but she is my lender as well!
Sydney Carlson said: It was a fantastic experience to work with Jeannine Downey. I felt like she was available almost 24 hours a day. She was creative, flexible, extremely helpful, positive and focused on the goal of getting me into a house.
Richard Hall said: This is my second loan through Jeannine Downey at Mortgage Express. The process was very fast and much easier than I had expected. I would not consider another company in the future.
Jan Zurfluh said: Jeannine Downey is amazing to work with. I've worked with her on more than one loan. She always makes the process very stress free. She does an excellent job with communication and in keeping you up to date on what's going on. She makes you feel like you're her only client.
Bailey Palmer said: Jeannine at Mortgage Express provided us with an exceptional level of service. Her punctuality and high level of communication put us at ease throughout our entire home buying process.
Angie Ferrer said: Jeannine is super responsive and knowledgeable. She answered all of my questions quickly and provided thorough information.
Neal Kerner said: Jeannine is very knowledgeable and went out of her way to make the entire process convenient for us as clients! She even drive to Hillsboro from Lake Oswego to sign at a different branch of the title company closer to our home! Thanks Jeannine!
Carol Vincent said: Fast, Easy and hassle free! Being able to do so much over the phone and internet made it painless. Thank you!
Jennifer Merkel said: Jeanine is ON THE BALL! Extremely organized, patient, and willing to explain things until they are clear. We will definitely work with her again.
Robert Jones said: Jeannine was excellent to work with. I didn't really think I could get a new loan but she found me a new loan with a good rate considering my credit history. She didn't hesitate giving out her personal cell number and very prompt with replies to questions. Very pleasant phone presence, we never actually meet in person but seems like she really cares about her occupation and her clients. I think you'd totally appreciate having her as a loan broker.
Paul and Angela Langton said: Jeannine was very knowledgeable, efficient, organized, helpful and courteous. Very friendly and helpful. Unexpected gift given to us at the end of it all, thank you!
Sari de la Motte said: Jeannine was excellent. Real estate transactions are stressful and she helped keep us calm throughout the process by communicating clearly and quickly. I would definitely recommend her to others.
Brian Kincaid said: Mortgage Express is the place to go! Jeannine and her team couldn't make the process any easier and the level of communication is top notch. Highly recommended with many thanks.
Carol Hopkins said: We have been working with Jeannine for the last eight years. She has walked us through re-financing and buying our new home. We wouldn't trust our mortgage needs to anyone else.
John Sugg said: Jeannine and all involved did an outstanding job. I would definitely recommend them to family and friends.
Stephanie Sugg said: Thank you so much! You are the best! Love the way you do everything. You are awesome at your job.
Nikki Cheney said: Our first lender was falling through and thank goodness because not only did we get a better rate and better loan terms, Jeannine made it so easy, it was awesome!
Rob Petros said: Jeannine has assisted me with 2 home purchases and done so with exceptional attention to detail, professionalism and transparency. I have enjoyed an otherwise tedious and potentially stressful process due to Jeannine's experience and genuine concern for my interests.
Lynda Carter said: The entire process was quick especially for a VA Cash Out Re-Fi. The appraisal was delayed (appraiser) and your team was able to extend my rate lock for 3 days and close at the first of the month.
Ken Madden said: Jeannine and her team did a fantastic job and I would highly recommend her!
Carol Hopkins said: Once again Jeannine has made this process smooth and easy. She answered all of questions quickly and clear. Jeannine and her team are very knowledgeable which makes you confident you are receiving the best service.
Raechelle Thomas said: Jeannine was super helpful and kept us up to date and informed through the entire process. She was always quick to respond to any questions with helpful answers. We would highly recommend her services to anyone.
Terri Beebe said: My experience using Jeannine Downey with Mortgage express was very positive. Being self employed brings its own set of conditions when applying for a mortgage loan. Jeannine made sure we were able to qualify to re-finance our mortgage with a lower interest rate and a 15 year loan. If you have the opportunity give Jeannine with Mortgage Express a call. I am glad I did.
Larry Winkler said: Jeannine went above and beyond to get the loan closed. she was always available to talk when I have questions. I would definitely work with her again if I ever need another loan and I have been telling all my friends and relatives about her.
Sarah Mortensen said: Loved Jeannine! She was on top of everything and always kept us updated on our loan process. She is the best!
Sofie Laymon said: Jeannine Downey at Mortgage Express was very pleasant to do business with. She was professional, up front with all application needs, on time with documents, prompt with responses, and courteous and respectful. We especially loved getting frequent status updates about our loan process.
Donna Newman said: Being able to reach Jeannine whenever I had a question made a huge difference in my overall experience. Even during crisis she was professional and easy to work with.
Steve V said: Jeannine went above and beyond to help us out! I know we difficult to work with but she never even broke stride. If everyone in the world were like here and have her positive attitude there would be no wrong. I had contacted other companies to try and refinance with our broken credit rating and no one would even talk to us. Jeannine Downey went above and beyond to help us get a refinance without making us feel like total losers. We came out of it with a lower monthly payment, paid off some bills, and our credit rating has already improved. We could not have done this without Jeannine. We are forever grateful to her as this was life changing for us.
Rachel Thai said: It was a pleasure to work with Jeannine and Mortgage Express. She would meet with us and answer our questions anytime we needed her. From the very beginning, she made the process transparent and easy to understand. Every step along the way, she made herself available, gave us the best information for our decision-making, and consistently felt like our advocate so we could purchase our home. Overall, we felt fortunate to have worked with Jeannine—would refer her to everyone we know.
Phil Thomas said: I paid my new mortgages the other day and meant to send you a note of thanks. Although it was a little more difficult than either of us probably imagined, I am so glad to have this done. I am thrilled to have Caliber and AFS servicing the loans and NOT Citimortgage. I am now $546 per month cash flow positive and when I got a call from a renter a few weeks ago telling the hot water heater died, I had that money sitting in the account due to skipping the payments. It has all worked out really well and I wanted to say "thank you" once again.
Joy Voorhees said: I wish I could talk everyone I know and work with into buying a new home just so they could use you and Zach. I think you guys are great! I think Terri and I talk about how wonderful you guys are at least once a day. She went to the doctor this morning and got a very good report on her blood pressure from her doctor and the doctor said….I assume the house sale is done and Terri said Yes, thanks to my cous and Jeannine! Couldn't have done it without them….actually….couldn't have done it without YOU! No one else would help her. I have a very high respect for you because you don't find people these days so willing to help those with problems. The minute they see a little problem, they just say "sorry," but not you! And, you should know, that because there are people like you, you change peoples lives for the better! Can't tell you what shape she would be in right now if you wouldn't have helped her. Thank you!!! Joy
Michele Elder said: Jeannine is an absolute life saver! She brought my dream of owning a house a reality and in a very short time. She worked closely with me through whole process and was quick to respond to all of my questions. She became more than a mortgage broker, she has become a friend! Thank you so much Jeannie for all that you do. Anyone who uses her will NOT be disappointed!
Dennis Varin said: Jeannine has always been right on top of each step of the loan process. She keeps in constant contact be sure you are aware of all processes and is always available to be of help. I would recommend her to anyone need a mortgage loan. I think Mortgage Express does and excellent job.
Annemarie P said: We've done multiple mortgages/ refinances over the years and found our experience with Jeanine to be the best of all of them. She is incredibly responsive, patient and thoughtful. She was also flexible in scheduling and even our last minute loan changes. Overall we are very satisfied customers!
Barbara Gardner said: Jeannine and her assistant Heather made the process of re-financing my condo go very smoothly. They were both very attentive and prompt. Jeannine has a very human and professional manner and was patient to explain the requirements during the process. She was recommended to me by a co-worker of mine and I would recommend her to my friends.
Lindsay Rawlins said: I truly enjoyed working with Jeannine and the Mortgage Broker team. They were always immediate in their responses and helped move the process along so that we could close 10 early than originally intended. I appreciate the proactive attitude and willingness to meet off hours in order to work around my schedule. Thanks again Jeannine for all that you and your team did for us!
ROSAURA ORTEGA said: It was a real pleasure working with Jeannine for our home refinance. I had tried working with banks and the time to provide them with information was so consuming. Working with Jeannine we did not have that problem, she closed quickly and was very helpful in all the process. I would highly recommend her, she will get the job done on time.
Tyler F. said: Being relatively new to home ownership and my first home I don't know much about this stuff. A friend recommended me to Jeannine to look into refinancing. After several emails back and forth decided to proceed with her. Amazing! The whole process from start to finish went seamless and perfect. She was always there to answer question via phone or email. This was particularly important being I live 4hrs away. I highly recommended anyone to use her.
Rob Harrigan said: Jeanine is an absolute professional and without doubt is the best mortgage broker I have worked with in my 28 years of buying investment and personal properties. The most recent purchase, which Jeanine enabled, required her to leverage the equity in my personal residence to purchase a income property, while minimizing the cash required at purchase. She orchestrated a complex deal that accomplished this AND with a negligible impact to my mortgage payment! This purchase is relatively small compared to the typical, yet Jeanine put in the effort and demonstrated the patience as if it were a multi-million $ purchase. I recommend Jeanine without hesitation and welcome you to ask her for my contact info if you would like to hear more about my experience. Rob H.
Joel & Marsha G. said: It is with great pleasure to pen a short note thanking Jeannine for the great work she did closing our home loan. Jeannine took us through the process seamlessly and smoothed out any rough spots along the way. Every step towards closing was handled professionally; but also with a personal touch. We would recommend Jeannine in a heart beat to any potential client. Again many thanks for all your efforts in closing our deal. Joel & Marsha G.
Steve Benight said: Jeannine is a consummate professional, handles all the details, provides concise and useful answers to questions, knows how to maneuver well through the loan application and approval process and makes it seem nearly effortless. We are extremely pleased with the highly professional service Jeannine provided and would summarize by saying. If you need a mortgage, call Jeannine Downey. She will get the job done and leave you utterly satisfied. Albert and JoAnn Benight Happy Clients and New owners.
Rob Blakely, RE/MAX equity group said: I have worked with Jeannine many times and she is always prompt, dependable and helpful. I've closed several transactions with her and they have always closed on time and that's rare in this climate. You can't go wrong working with Jeannine--you'll be glad you did.
Jacki Baker said: In the past two years Jeannine assisted me with a purchase and a refinance. When I originally considered doing the cash-out refi to consolidate debt/remodel my home I knew WITHOUT hesitation that I only wanted to work with Jeannine. Why? The number one quality that sets Jeannine apart from others in this industry is her ability to listen carefully to the needs of the client and respond quickly and efficiently to EVERY single email, called, telephone call and/or text message. Her responsiveness always made me feel as though I was actually her only customer! Communication is the key. Number two? Jeannine is always accurate and concise. She simply does not make mistakes. Having a mortgage broker do everything right during the loan process, the first time, provides peace of mind to the home owner because you know you are in the right hands. Third, she works in a cohesive environment where the application process works like a well-oiled machine. There are just a few people involved in getting the loan submitted, approved and funded, which helps eliminate confusion and frustration. In-house underwriting helps ensure that response times are not ridiculously long like in a commercial lending environment. It is not as though there are 8 different people in 5 different states working to put the loan package together, where one hand doesn't know what the other hand is doing. The turnaround time in Jeannine's office with a purchase and a refinance are phenomenal. A commercial lender would have taken close to 90 days to complete my refinance, but Jeannine was able to wrap it up within around a month!!! Jeannine really does care about pleasing her clients and ensuring we are satisfied. You will never hear excuses as to what she cannot do, you will only hear her talking about what can be done. She is well versed in her trade; she has the talent to think outside the box to help you accomplish your home loan goals. You absolutely cannot go wrong with Jeannine!
Eamonn Carolan said: Jeannine was awesome, everything was done quickly and most of the paperwork was electronic - so it was super easy and worked with our busy schedules.
Paula McNally said: Jeannine was extremely professional and helpful in dealing with our home purchase. She works very hard for her clients, I would recommend her wholeheartedly!
Erin McNally said: Jeannine got me a fantastic loan and was the best to work with. She touched base with me nearly every day until the loan closed and kept me and the whole team up to date. I can't recommend Jeannine MORE highly, she is a gets things done, super available, professional I'd want in my corner every time.
Content is for informational purposes and is not a commitment to lock or lend. Underwriting terms and conditions apply. NMLS CompanyID: 40831, OR ML #1952, WA #520-CL-49336, CA-DOC #4131043, Licensed by the California Department of Business Oversight under the California Residential Mortgage Lending Act. Equal Housing Lender. www.nmlsconsumeraccess.org for more information
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